Refund and Returns Policy

Refund and Returns Policy for SIMPLYGOODSUP LLC

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At SIMPLYGOODSUP LLC, we want you to love your purchase. If you are not completely satisfied with your women’s clothing purchase from simplygoodsup.store, we are here to assist with our simple and customer-friendly Refund and Returns Policy. Please review the guidelines below for details on returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • A valid proof of purchase, such as the order confirmation or receipt, must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Clearance.”
  • Gift cards.
  • Items that show signs of wear, damage, or alterations by the customer.

2. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 5-10 business days after approval.
  • Partial Refunds: If the returned item is not in its original condition (e.g., missing packaging or damaged), a partial refund may be issued at our discretion.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

3. Exchange Policy

We offer exchanges for items that are defective, damaged, or sent in error. Exchanges are subject to product availability. If the item you wish to exchange is no longer available, we will process a refund instead.

To initiate an exchange, please contact us at fergurson@simplygoodsup.store with your order number and details of the issue.

4. How to Initiate a Return or Exchange

To start the return or exchange process, follow these steps:

  1. Contact Us:
  2. Return Instructions:
    • Our customer service team will provide you with instructions on how and where to send your return.
  3. Prepare Your Return:
    • Ensure the item is securely packed in its original packaging with all tags and accessories.
    • Include a copy of your order confirmation or receipt in the package.
  4. Ship the Item:
    • You are responsible for the return shipping cost unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of receiving your package. Provide the following information to fergurson@simplygoodsup.store:

  • Order number
  • Photos of the damaged or incorrect item

We will cover the return shipping cost and provide a replacement or refund as needed.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. If the order has already been processed or shipped, you will need to follow our return process.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please follow these steps:

  1. Check your bank account or credit card statement for the refund.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, contact us at fergurson@simplygoodsup.store, and we will assist you.

8. Address for Returns

Please send all returns to the following address:
SIMPLYGOODSUP LLC
1410 W Saint Catherine Ave
Phoenix, AZ 85041-5922

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact our support team:

We are committed to ensuring your satisfaction and making your shopping experience with SIMPLYGOODSUP LLC as smooth as possible.

Thank you for choosing SIMPLYGOODSUP LLC. We appreciate your business and are here to help if you need anything! 😊

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